In 1994 our water was voted ‘Best Water in the State of Georgia’, and we still boast about our good water now! Read the Consumer Confidence Report for 2023 for more information.

The City of Ball Ground is actively seeking additional ground water sources for development in order to insure high quality and ample supply of water into the future. The City has also established connections with the Cherokee County Water and Sewer Authority in order to provide reliable “back-up” in the event of well failure or disruption.

Water-Sewer Consumption Billing

Water bills are mailed on the last working day of each month, and are due by the 15th of each month. The City accepts cash, personal checks, money orders, MasterCard or Visa as methods of payment. In addition, for customers who so choose, we offer auto draft services at no cost to the customer through ACH Debit.  To arrange for this service you will need to complete an application and provide us with a voided check to start the process.  A drop box is provided in the parking lot of City Hall for after hours payment drop. You may use the link above to pay online.

Report an Outage  |  Request a Street Light

Do you know of an area within the city limits of Ball Ground that is in need of a street light?  Contact us with the location, and we will consider the area in future projects. The budget for street lights is pushing $60,000 annually, making this a very costly, yet often overlooked City service.

Frequently Asked Questions:

Question:
Why does the City pay for street lights in some subdivisions but not in my subdivision?
Answer:
The City pays the street light bill in all subdivisions where the roads, water lines and sewer lines have been deeded to the City.  If the infrastructure has not been deeded to the City by the developer, then the street lights are the responsibility of the developer, or the HOA.

Apply for Sanitation Services  |  Cancel My Services | Solid Waste Guidelines | Recycling Guidelines

The City of Ball Ground has a blanket contract with WastePro to provide curbside garbage collection service throughout the City.  Curbside recycling is not offered at this time. Those City customers interested in recycling may bring their recyclables to the Senior Center (388 Groover Street) on the second and fourth Saturday of each month, 9 AM to 12 PM. This service is available to City customers only and is free of charge. Please be sure to read the posted guidelines for recycling prior to arrival.

By bidding out this service, we have been able to obtain a higher level of service at a lower cost for our residents. Every three years the City evaluates the existing contract and negotiates new terms with the service provider.  If unable to reach what the City believes to be the best possible deal, we then accept new bids.

Truck Route:

The route shown below has been selected by the Georgia Department of Transportation for the Ball Ground Truck Bypass.  Please click the image for more detail.  As it stands currently, the State does not plan to allocate funding for this project until 2030 but the City will continue to work closely with County and State officials in hopes of expediting this timeline. For more information on this project, please see the full study linked below this image or contact City Hall.

Old Dawsonville Road Traffic Impact Study:

A&R Engineering has performed a traffic impact study for Old Dawsonville Road, focusing on the Farmer’s Crossing development currently under construction and the proposed Fitts Property subdivision across the street. This study presents the analysis of the existing and future conditions of Old Dawsonville Road, Groover Street, and William Court. It also assesses impacts to the transportation system brought on by these two developments before making recommendations for alleviating any burdens placed on the roadway by these projects.

Click HERE for the study.

Frequently Asked Questions:

Question:  How much roadway does the City maintain?
Answer: The City of Ball Ground is currently responsible for 18.19 center line miles of roadway.

Question:  Why doesn’t the City do more to repair Gilmer Ferry Road and A. W. Roberts Drive downtown?
Answer:  These are not city streets.  These two streets are part of Georgia State Route 372.  Both roads were originally constructed by the City of Ball Ground as local streets.  In the 1970s the State took both of these streets from the City and deemed them as State Highway.  Now, extensive truck traffic operates on these roads that were never constructed with that purpose in mind.  We continue to work with the State and other agencies in an effort to re-route truck traffic so that repairs on these roadways will last.

Question:  I live in a subdivision.  Who takes care of my streets?
Answer:  When a developer constructs a subdivision, the roads, water lines and sewer lines are considered “private property”.  Once everything is constructed to standard and the subdivision is 80% complete, the developer can ask the City to take over this infrastructure for future maintenance.  The request is presented to Mayor and Council and they vote on whether or not to accept the infrastructure.  Some developers have not asked for the roads to be accepted.  If they do not ask the City to take them, and then subsequently deed them to the City, these roads are considered private and are not eligible for taxpayer dollars to be spent on them.

*** IF YOU ARE EXPERIENCING AN EMERGENCY, DIAL 911 ***

What the Ball Ground Police Department lacks in size, it makes up for in the professionalism and high level of service provided to the residents and traveling public!

The Vision:
Through our concern, our enthusiasm, and our contributions as committed law enforcement professionals, we shall make every effort to inspire a sense of community and belonging for all.

Our Mission:
It is our mission to provide a safe haven and respite for all who live and visit our city; to assure quality of life for all; to cherish and maintain honored traditions and principles; and, in these challenging times, to always be innovative and diligent in these pursuits.

Values:
• We value all human life and value the dignity entitled to all lives.
• We value honor, ethics and integrity as the basis for community trust.
• We value professional excellence.
• We value and advocate the inalienable constitutional rights of all victims and the accused.
• We value fair and impartial enforcement of all laws.
• We value all employees and members of the Ball Ground Police Department.
• We value the commitment of our service to our community and its quality of life.

Additional Services:

• Vacation Home Checks – Click to complete and email form to arrange for the Police Department to provide additional security checks on your home or business while you are away.

Department Leadership:

Jamie Gianfala, Chief of Police

Police Primary Number:  678-454-5077
Alternate Number:  770-735-2123